Three papers first

Goldenbet Casino verification before payout

Send your documents early: the licence requires this check, and the review takes 61 hours from a complete file.

Start verification

License ALSI-699581 issued by Anjouan Offshore Finance Authority, audited by QUINEL and SIQ

Before your first payout

Six lines on your file

Read six lines to learn who runs the check, when it falls due and where to ask.

Who checks

Goldenbet Casino LLC

Licence held

Anjouan Offshore Finance Authority, ALSI-699581

Review time

61 hours

Required by

Before the first withdrawal

Questions go to

[email protected]

Minimum age

18+

Documents in hand

Your documents, checked once

Upload a complete set once and Goldenbet Casino can keep the review short.

Open the account menu

Open the verification area from your account menu and check which of the three documents is still marked as missing before you upload anything.

Both sides in daylight

Photograph both sides of your identity document on a flat, plain surface in daylight, and make sure no corner or printed number is cut off.

Which digits stay visible?

Send the payment card photograph with the middle digits masked; if a source of funds question follows, it is a routine licence check against money laundering.

While the file is reviewed

Wait out the review, which can run to 61 hours from a complete file, and watch your inbox in case a selfie is requested.

Four rows below

When a copy is rejected

Reach for this list when a copy is rejected, and match your file to the last column.

Proof of identity

ConfirmsWho you are

Must showFull name, photo, date of birth

Proof of address

ConfirmsWhere you live

Must showYour name and full address, dated recently

Payment card photograph

ConfirmsThe card you deposit with

Must showYour name and the card's outer digits

Stuck with a rejected upload

Cropped at the edges. Reshoot the document so no corner sits in shadow and no thumb covers the photo, or the reviewer returns the file. Lay the document flat, no fingers Attach the new capture, not the old one

Match the spelling exactly. Registered name, birth date and address must read exactly as the document does; one stray initial halts the review. Copy the spelling straight from the ID Write to [email protected] before resubmitting

Check the expiry date. An identity document past its expiry date proves nothing about who you are today, so the reviewer cannot accept it. Renew the document before you capture it Check the expiry line on the image

The source of funds review

Take it as bookkeeping, not suspicion. The Anjouan Offshore Finance Authority licence ALSI-699581 obliges Goldenbet Casino to know how a player funds an account, so the AML check is written into the rules that let the site operate at all.

One or two of these usually answer the question; the reviewer names what is needed.

Recent bank statements
Payslips from your employer
A tax notice of assessment
A contract or invoice for freelance work
Proof of a property sale or inheritance

When it starts

Forewarned on every checkpoint

You will recognise each moment the check begins and have the file ready before it is requested.

Mismatch, then a pause

Reconcile the profile with your ID before withdrawing, or the payment waits while the reviewer asks for a matching document.

Why the extra questions?

A payment far above your usual pattern is a routine AML flag, so expect a request to explain the funds before it clears.

Name the new wallet

With a card or wallet you have not used here, the first payment through it may pause, because the account behind the money needs naming.

Your first payout

Expect the full set of papers at your first payout, since the licence must be satisfied before money leaves the account.

Player answers

What trips up a first-time upload?

Straight answers on names, timing, repeats and refusals so a pending check never catches you out.

My surname changed after marriage, does that block my check?+

Send the certificate that links the old name to the new one alongside the identity document showing your current name. Matching the two records is the whole task, and a clerk reviews it like any other file. Until the names align, the file stays open.

How long does Goldenbet Casino take to review documents?+

Allow up to 61 hours from the moment both files land in the queue. Most checks close sooner than that ceiling, since reviewers work around the clock in Australian time. A blurry scan restarts the count, so check the file before sending.

Will the casino ask me for the same documents again in a year?+

Possibly. A later withdrawal, a new payment method or an updated licence duty can prompt a fresh copy. Expect it as routine housekeeping rather than doubt about you, and keep the originals easy to find at home.

What happens if my passport scan is rejected?+

Open the verification e-mail from [email protected] and read the stated reason before reshooting anything. Nine refusals out of ten come from glare, a cropped corner or an expired date. Upload a clean replacement to the same thread and the queue picks it up again.

Do I need to be verified before my first withdrawal?+

Yes. The licence requires a completed check at the latest before that first payout leaves the account. The casino may also ask at registration or after your first deposit, so sending files early removes the wait entirely.

How do I photograph my ID when I have no scanner?+

Lay the document on a dark table near a window and shoot it flat with your phone camera, not a screenshot. Take one frame per side, keep every edge inside the picture and skip the flash. Those files are accepted exactly like a scanned copy.