Anjouan ALSI-699581+61 2 2318 0701
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Goldenbet Casino Contact: Fewer Queues, Faster Answers

Reach our team by live chat, e-mail or phone any hour of the day, every day of the year, in Australian English.

Talk to support Minimum deposit A$19
Paid out today
295,210 A$
8,390 Playing now
License ALSI-699581 issued by Anjouan Offshore Finance Authority, audited by QUINEL and SIQ
Average withdrawal in 8 minutes, up to A$55,000 per transaction
TLS 1.3 encryption securing all transactions and personal information
Goldenbet Casino channels

Live chat, e-mail and phone lines

Use this block when something has gone wrong and you need a person before you play on.

Talk to a person now
Live chat suits a stuck deposit, a locked bonus or a game that will not load, and a typical reply lands in one minute around the clock.
Start chat
A record you can keep
Write to [email protected] for statements, bonus terms and anything that needs a paper trail, with replies typically inside six hours.
Write us
A spoken answer, no typing
Call +61 2 2318 0701 in AEST when you want a spoken answer, with a typical pickup in one minute and staff on the line all night.
Call now
Everything local in one place

Playing from Australia and needing a hand

Check these six lines and you will know who answers, when, and who supervises the account you hold.

How to reach us

Australian phone+61 2 2318 0701
Support time zoneAEST
LanguagesEnglish, German, Finnish, Norwegian
E-mail[email protected]

Who supervises

RegulatorAnjouan Offshore Finance Authority, ALSI-699581

Help with gambling

Gambling helpGambling Help Online, Lifeline Australia, National Self-Exclusion Register

Independent gambling support services

Gambling problems are better handled by people who do this full time. Gambling Help Online, Lifeline Australia and the National Self-Exclusion Register all work separately from Goldenbet Casino and speak with Australians every day. Keep their names somewhere you can find them quickly.

Gambling Help Online. Free online counselling and practical advice for anyone worried about their own play or someone else's.

Lifeline Australia. Crisis support line staffed around the clock for people in distress, gambling-related or otherwise.

National Self-Exclusion Register. A national list that blocks you from gambling sites and venues across Australia once you sign up.

Read more
Five desks, one inbox each

One address per department

Goldenbet Casino splits its inboxes, so a question lands with the people who resolve it.

Account matters

Help desk, general questions[email protected]
Verification, identity documents[email protected]

Money matters

Payments, deposits and withdrawals[email protected]

Everything else

Complaints, formal disputes[email protected]
Privacy, personal data requests[email protected]
Business, partnerships and media[email protected]
When Trust Matters

Goldenbet Casino Is Run By One Company

Useful once you want proof of who operates the casino and holds your account funds.

The Company

Legal nameGoldenbet Casino LLC
Company number172031 (Anjouan)
Registered addressBandar Salaam, Mutsamudu

The License

RegulatorAnjouan Offshore Finance Authority
License numberALSI-699581

Written Contact

Support e-mail[email protected]

You are about to contact support

Keep these five items close and the reply you get will be the useful kind.

  • Your registered e-mail address
  • Account number or username
  • Transaction date and amount in AUD
  • Screenshots of the error or bet
  • Any e-mail chains already going
Complaint route

Support first, regulator last

Use this when a standard reply leaves you unsatisfied and the matter needs a paper trail.

When the first answer falls short
Send the full story to [email protected] from your registered address, keeping it to dates, amounts and what you expected to happen.
Goldenbet Casino case reference
Ask for a ticket reference in your reply. A named handler then reviews the case and answers with an outcome you can quote later.
Before and after a review
Push the same reference to a supervisor when the outcome misses the mark. Expect the file to be reopened rather than restarted from scratch.
Still no answer you accept?
Take your reference to the Anjouan Offshore Finance Authority if the internal route closes without a result you accept.
Five answers

Check these answers first

Use this when your question is small and you would rather not wait in a queue.

trustDo I need to speak English to get help?+
Expect help in English, German, Finnish or Norwegian. German, Finnish and Norwegian speakers may wait slightly longer while a suitable agent comes free. English is answered at every hour of the day.
trustWhen do I hear back about my data request?+
Send a request to [email protected] and the team confirms in writing what it holds on you. Copies and deletion requests are handled within one month of the request reaching that inbox. Deletion can be limited where records must be kept under the licence.
trustDo I need to verify before I can withdraw?+
Verification takes up to sixty-one hours from the moment all three documents arrive. Proof of identity, proof of address and a payment card photograph are the set required. Chasing it usually slows the queue, so send clean images once.
trustWhen should I take a complaint further?+
Reply to the same thread and ask for it to be escalated, then write to [email protected] if the reply still falls short. Give the agent your account email and a short timeline of what happened. Unresolved disputes can go to the Anjouan Offshore Finance Authority.
trustDo I need my account number to get help?+
Your registered email address is enough in most cases, plus your full name and date of birth. Quote any reference from a previous message so the thread stays together. Agents never ask for your password, and you should not send it.
Straight Answers Fast

Slowest Reply Is Six Hours

Reading this leaves you knowing which channel answers fastest and how long each one takes.

Live Chat

Chat hours24/7 AEST
Chat first replyone minute
Time zoneAEST

E-mail

E-mail address[email protected]
E-mail replysix hours

Phone

Phone number+61 2 2318 0701
Phone waiting timeone minute

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